05 Days Return/Refund Policy

In order to ensure your understanding of our 05-Day Return and Refund Policy, please read it carefully in its entirety before or after placing an order with us, or before considering a return. Once an order is placed with Nautankilog, it is understood that you’ve read and agree to this policy.

Here at Nautankilog, we’re fully committed to providing around-the-clock customer satisfaction through our online and phone-in customer service and efficient return process! Calls and emails regarding returns are processed either the same day, or within a maximum of 2 days. We work diligently to make sure your complaints and questions are quickly answered in the most helpful and timely manner. However, in the unlikely case of needing to create a return, we have some general guidelines and information..

General Information:

All Returns for Refund which are not damaged or defective must be in original, re-sellable boxes with all accessories included that were originally received. That also means there should not be excessive tape, stickers, packing labels, hand written notes on packaging etc on the box of the product itself.
Refunds typically take 10 business days to process, depending on the financial institution, and are applied to the original payment method used.
Customer is responsible for any extra shipping costs incurred related to customer adding an incorrect address or missing address information, or us exchanging an order due to ordering error/exchange.
Product packaging should be preserved in case of refunds or exchanges. The product would not be eligible for a refund in case it looks used or non resell-able and doesn't have its original packaging

How Packages Should Be Returned:

Packages being returned should not be covered in tape or other packing materials to the point where the box is damaged, the barcodes or spec labels are obstructed, or to where removing the tape causes the box to become unusable. This is especially true with any packages being strapped together. Care needs to be taken to ensure strapped packages aren’t overly difficult to take apart without damaging boxes, labels, or barcodes. Products should be in original plastic coverings (if originally provided,) and include any other accessories, parts, or materials that were originally provided.

Mandatory documents must be attached while sending emails for the claim(info@nautankilog.com).

The order or name on the order.
Picture and videos showing the defect.
An explanation of what kind of defect it is.

The claim will not be entertained if any required document missing.**

Lost Packages / Shipping Errors:

Miscommunication along the way from our warehouse to your door step is rare, but not unheard of in today’s times of ultra-speedy shipping. Though no fault of your own, shipping delays may occur. We immediately handle any delays by getting into the contact with the carrier to resolve the issue. We may, at our discretion, send out a new shipment, or provide a refund where necessary. Any shipping and/or reshipping charges for packages which are refused, missing address info, or failed to be canceled in time are the responsibility of the customer.

When a package is shown as “Delivered,” but claimed to not have been “Received,” we will make initial contact with the carrier to get an assessment. But, the final responsibility lies with the customer to ensure a safe arrival location, to ensure accurate shipping information is provided, and to contact the carrier with any further questions after Proof is Delivery.